A warm welcome awaits you...
stay@tordeanhotel.com
01803 294669

Terms and Conditions

Arrival

Rooms are available from 3pm on the day of arrival. If you arrive earlier you may leave your car in the car park and for guests arriving by public transport that arrive early your luggage may be brought into the hotel under prior arrangement.

Departure

Rooms must be vacated by 10.00am on the morning of departure should they not be vacated by 10.00am a full days charge will apply.

Reservations

All accommodation will be reserved for up to seven days for the receipt of deposit.

A non refundable deposit of £25 per person is required and this can be paid by cheque or credit card.

Final Accounts

The final accounts are payable on arrival, guests wishing to settle their accounts by cheque must do so five working days prior to departure(for balances in excess of cheque guarantee card), to allow bank clearance.

All major credit/debit cards are accepted. A 2% handling is payable for final accounts settled by credit cards. Payments by debit card (switch, solo, delta) do not incur a fee.

Cheques to made payable to THE TOR DEAN HOTEL LTD.

We also accept cash.

Cancellations

These will be charged for if we are unable to rebook rooms. Should we be able to re-let the whole or part of the period booked, we shall credit the cancellation fee for the days re-let, otherwise 100% of the original price of the holiday will be requested. To avoid such an event we strongly recommend you take out holiday insurance.

Please note that all bookings constitute a legally binding contract.

No Smoking

The Tor Dean Hotel is entirely NON SMOKING

As a condition of booking any infringement of this condition will result with the individual or party being asked to leave with immediate effect, no refunds will be due.A £50 charge WILL be levied to cover extra cleaning costs.

Car Park

The car park is available free of charge however we have no control over parking spaces. Do not leave valuables in the car.

We cannot accept responsibility for loss or damage to personal property or vehicles during your stay.

Damage

Any damage caused, for what ever reason will be charged for at full replacement cost.

Termination of Contract

The proprietors have the right to terminate a contract for any guest in our opinion who behaves unreasonable or causes detriment to the well being of other guests. In any event no refund will be due.